Tidalyst is built and run by two people, and one of them answers the mail. There is no ticket queue and no bot — you get a person who knows the product and has stood on a clam lease.
Tap Feedback at the top of any screen. It sends what you type along with the page you were on and the version you were running, which is usually the difference between a fix today and a conversation about which screen you meant. You can see everything you have sent, and our answers, in the same place.
support@tidalyst.com — anything about
using Tidalyst.
billing@tidalyst.com — invoices,
payment and your subscription.
security@tidalyst.com — if you
think you have found a security problem. See
security.txt.
Ask for a farm on the request form — a short web page, no email client needed. Tell us the farm and the water; one of us reads it and answers.
We answer within one business day, and usually the same day. If something is broken in a way that stops you recording work on the water, say so in the first line and it goes to the front.
Write it on paper and enter it later — the ledger does not care what order entries arrive in, and nothing you did on the water is lost because a screen would not load. Then tell us, so we know it happened to a real farm and not only to a monitor.
What we collect and who can reach it is in the Privacy Policy; the agreement itself is in the Terms. If you want your farm's data exported or deleted, mail legal@tidalyst.com and we will do it — it is your record, not ours.